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About Luciola
 

Luciola provides science diagrams, one-pagers and memory maps for educational use. This Privacy Policy explains how personal information is collected, used and protected when you visit luciola.co.uk or use our services.
 

Information we collect
 

We may collect personal information that you provide when you:
 

• Subscribe to email updates or contact us.

• Create an account on our website.

• Purchase or manage a subscription.

• Contact us with an enquiry.
   

This information may include your name, email address, account details and information relating to your subscription. Payment information is processed by the relevant payment provider; we do not intend to collect or store full payment card details ourselves.

How we use your information
 

We use personal information to:
 

• Provide access to your account and subscribed resources.

• Process and manage subscriptions and payments.

• Send emails you have requested and respond to enquiries.

• Maintain, secure and improve our website.

• Meet applicable legal and accounting obligations.
   

Payments and service providers
 

Our website is hosted by Wix. Wix and other service providers may process personal information on our behalf to provide website hosting, account management, payments, email communications, cookie consent and related services. These providers may process information in accordance with their own privacy policies and applicable data protection laws.
 

Cookies and similar technologies
 

Our website may use cookies and similar technologies that are necessary for website functionality, security, preferences, analytics or other purposes. Where required, we will ask for consent before using non-essential cookies. You can manage your choices through the cookie consent options available on our website.
 

How long we keep information
 

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing our services, managing subscriptions and meeting legal obligations.
 

Your rights
 

Depending on the circumstances, you may have the right to access, correct or erase your personal information, restrict or object to certain processing, withdraw consent, or request a copy of your information. You may also have the right to complain to the UK Information Commissioner's Office (ICO).

To make a privacy-related request, contact us using the details below.
 

Data security
 

We take reasonable steps to protect personal information. However, no method of transmission or storage can be guaranteed to be completely secure.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be available on this page.

Contact
 

For questions about this Privacy Policy or how your information is handled, contact:
 

Luciola
Email: info@luciola.co.uk
Website: https://luciola.co.uk